UK & International Delivery
Delivery Times
All delivery times quoted below are estimates only and are not guaranteed. Delays may occasionally occur due to courier issues, supplier availability, weather conditions, customs clearance, transport disruption, or other circumstances outside our reasonable control.
Dispatch
Orders for stock items are normally dispatched the same working day when payment is received before 1:00pm (Monday to Friday). Orders received after this time, or on weekends/bank holidays, will usually be dispatched on the next working day.
If an item you’ve ordered is out of stock, we’ll contact you with an updated dispatch estimate as soon as possible.
Free Standard Delivery on Orders Over £100
- Available on most UK mainland orders over £100.
- Typical delivery time: 2–3 working days.
Express Delivery
- Available on selected products — where offered, this will show as an option at checkout.
- Typical delivery time: 1–2 working days, with most mainland UK deliveries arriving the next working day.
- Delivery to the Scottish Highlands, Islands, and other remote locations may take longer than the standard express window.
Surcharge Locations
Additional delivery charges may apply for orders to Scotland, Offshore Islands, Northern Ireland, and other remote UK locations. Where applicable, these charges are calculated automatically at checkout.
International Delivery
We ship to over 60 countries worldwide. If shipping rates aren’t shown at checkout for your country, please contact us for a delivery quotation.
Most international shipments are fully trackable. Delivery times vary depending on destination, customs procedures, and local carriers.
Customs, Duties & Taxes
For international orders, the customer is responsible for any import duties, customs clearance charges, local taxes, or VAT applicable in the destination country, unless otherwise stated at checkout. By placing an international order, you act as the importer of record for customs purposes.
For EU deliveries, most UK-origin goods benefit from current UK-EU trade arrangements; however, duties may still apply to certain products depending on their origin, classification, and local import regulations.
Delivery Inspection
Please inspect goods upon delivery and report any visible damage, shortages, or incorrect items as soon as possible, ideally within 48 hours of receipt. Where possible, please provide photographs to help with any investigation or courier claim.
Please do not assemble, install, use, or alter any item that appears damaged, faulty, or incorrect until the issue has been reported and assessed by our team. Reporting within 48 hours helps us resolve issues quickly and efficiently, and does not affect your statutory rights.
For more information, please refer to our Returns & Refunds Policy.
